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Return & Refund Policy

General Information

  

Stock Items:

We’re happy to exchange an item or issue a refund for items returned within 30 days of purchase. Shipping/handling charges are not refundable.  Returned product must be “new” and unused. Please contact us at customerservice@designsbycandi.com; to request a Return Memo Authorization (RMA#) and instructions on how to return the product to us. We will respond within 24 hours of receiving your email.

 

Wrong Item:

If you receive the wrong item, please contact us at customerservice@designsbycandi.com so that we may make arrangements for its return and schedule delivery of the correct item. (If it is due to our error, we will reimburse the shipping charges once the item is received back at our facility.) We will respond within 24 hours of receiving your email.

 

Defective Product:

If you receive a product which you believe is defective, please contact us at customerservice@designsbycandi.com; include the invoice/order number, and product, and tell us what you believe the defect to be. We will respond within 24 hours of receiving your email.

 

Custom Made Items:

May not be returned for credit or refund, however if something isn’t right, let us know and we’ll do what we can to correct the problem. Please contact us at customerservice@designsbycandi.com; include the invoice/order number and tell us about your concern. We will respond within 24 hours of receiving your email.

 

Rare and Remarkable Items:

Due to the nature of the items presented, each will have an individual return policy clearly marked within the extended product description of the item. If you’re interested in a product and do not see the return policy listed, please contact us at customerservice@designsbycandi.com; please include the item number. We will respond within 24 hours of receiving your email.

Products returned without an Return Memo Authorization Number:

-may not be accepted and returned to you at your expense

-may be subject to a restocking fee of 20%

-may not be eligible for a refund

-may only qualify for a store credit

 


I received my order and the packaging was damaged in transit, what do I do?

We ship all orders using either UPS or Federal Express.

If you receive a delivery where packaging is damaged, immediately report it to the appropriate delivery service and send us an email customerservice@designsbycandi.com about the problem. Please be sure to include order date, invoice/order number. We will respond within 24 hours of receiving your email.

 

We hope you love what you've ordered, but if something isn't right, please let us know.

Contact us at
customerservice@designsbycandi.com and please be sure to include the invoice/order number and item part number - tell us what’s going on. We’ll respond within 24 hours and if needed, provide you with a Return Memo Authorization number and shipping instructions. Any credit or refund you receive will depend on how the item was originally purchased (payment method) and how it's returned to us. 

 

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